‘Jeannie’ kindly took the time to give us a lovely review about her new Shantung Pastel Blue curtains.

Thanks to a little mis-measure incident with a mis-behaving tape measure Jeannie had cause to speak to the lovely Lauren in our customer services team. Rest assured, it’s quite unusual for tape measures to misbehave and the huge majority of our customers never have contact with our customer service team. (Most of the time orders are placed and received with no fuss or fanfare, obviously we do expect a little whoop of joy when blinds or curtains are hung though!)

Just occasionally things do go a little awry, like they did in Jeannie’s case, and then the customer services team are on hand to swoop into action and sort it all out. Here’s what Jeannie had to say …

My new curtains have exceeded my expectations.

After a tricky start (because I measured the curtain size incorrectly), Lauren from Customer Services intervened and thanks to her, my curtains arrived within 7 days. I am thrilled with them, they are a perfect fit and colour match and I will definitely use your company again. I found both your product and customer service excellent and I will have no hesitation in recommending you to others.

‘Jeannie’

Shantung Pastel Blue curtain